Delivery

Items are carried by courier unless oversized. The standard delivery offered is a 48 hour service without a time slot. If a quicker delivery time or a timed service is required then this must be requested in advance and will incur a higher delivery charge.

Oversize items, such as ditch units and access ramps, are carried on by pallet freight. These services are not as ‘refined’ as courier and do not generally come with live tracking and text updates. The standard delivery offered is a 72 hour service without a time slot. If a quicker delivery time or a timed service is required then this must be requested in advance and will incur a higher delivery charge.

All pallet deliveries are ‘kerb side’ and subject to access.

Returns

If you are not happy with the item/s purchased then you may return them within 14 days. We will not accept return of items that have been used.

Items that are manufactured to a custom order are non-returnable.

Any defects must be notified to us in writing within 3 days of delivery.